(833) 541-2780

Privacy Policy

How PikoFlux LLC collects, uses, and safeguards your information.

Last updated: September 12, 2024

1. Who We Are

PikoFlux LLC ("PikoFlux," "we," "us," or "our") is a professional cleaning services company based in the United States. Our office is located at 1700 Pacific Avenue, Dallas, TX 75201. You can reach us by email at [email protected] or by phone at (833) 541-2780.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at pikoflux.com (the "Site") or engage our professional cleaning services.

2. Information We Collect

Information you provide directly:

  • Contact information — name, email address, phone number, and zip code, submitted through our quote request form or communicated via phone or email.
  • Service-related information — property type, property details, access instructions, scheduling preferences, and other information you provide for the purpose of arranging cleaning services.

Information collected automatically:

  • Log data — your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This data is collected by our hosting provider (Cloudflare) for the purpose of delivering the website and protecting against security threats.
  • Cookies — we do not place marketing, advertising, or analytics cookies on your device. Cloudflare may set a strictly necessary security cookie (__cf_bm) to distinguish humans from automated traffic. No personal profiling occurs through cookies on this Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your quote requests and communicate with you about our cleaning services.
  • To provide, maintain, and improve our cleaning services.
  • To schedule appointments, dispatch cleaning teams, and manage service delivery.
  • To comply with applicable laws, regulations, and legal processes.
  • To protect the rights, property, and safety of PikoFlux LLC, our clients, and others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Bases for Processing (for EEA/UK visitors)

If you are visiting from the European Economic Area or the United Kingdom, our legal bases for processing your personal data are:

  • Consent — when you voluntarily submit your information through our contact form.
  • Contractual necessity — when processing is required to deliver the cleaning services you have engaged us for.
  • Legitimate interests — to operate, maintain, and improve our website and business, provided such interests are not overridden by your data-protection rights.
  • Legal obligation — to comply with tax, accounting, and regulatory requirements.

5. How We Share Your Information

We may share personal information only in the following limited circumstances:

  • Service providers: Cloudflare, Inc. (website hosting, security, and CDN). These providers process data only on our behalf and are contractually obligated to protect it.
  • Service partners: In limited cases, we may share scheduling data with vetted subcontractors who assist with service delivery in your area, subject to confidentiality agreements.
  • Legal requirements: We may disclose information if required by law, court order, subpoena, or governmental regulation.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the successor entity.

6. Data Retention

We retain your contact information for as long as necessary to fulfill the purpose for which it was collected — typically for the duration of our business relationship plus three (3) years for legal and insurance purposes. Log data collected by Cloudflare is retained for up to 72 hours. You may request deletion of your contact information at any time (see Section 8).

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. These include encrypted systems, role-based access controls, and secure communication channels. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access — request a copy of the personal information we hold about you.
  • Correction — request that we correct inaccurate or incomplete information.
  • Deletion — request that we delete your personal information, subject to legal retention obligations.
  • Restriction — request that we limit how we process your information.
  • Portability — request your information in a structured, machine-readable format.
  • Objection — object to our processing of your information based on legitimate interests.
  • Withdrawal of consent — withdraw your consent at any time where consent is the legal basis for processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days (or within the timeframe required by applicable law).

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

  • Right to Know — you may request the categories and specific pieces of personal information we have collected about you.
  • Right to Delete — you may request deletion of your personal information, subject to certain exceptions.
  • Right to Correct — you may request correction of inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing — we do not sell or share personal information for cross-context behavioral advertising. No opt-out is necessary.
  • Non-Discrimination — we will not discriminate against you for exercising any CCPA/CPRA rights.

To make a request, email [email protected] with the subject line "California Privacy Request."

10. Other U.S. State Privacy Rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of certain data processing. Contact us at [email protected] to exercise these rights.

11. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected information from a child, we will promptly delete it.

12. Third-Party Links

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

13. International Data Transfers

Our hosting provider (Cloudflare) operates a global content-delivery network. As a result, technical data such as log data may be processed in data centers outside the United States. Cloudflare participates in the EU-U.S. Data Privacy Framework and employs standard contractual clauses where applicable. Your submission of personal information through our contact form is processed and stored within the United States.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

PikoFlux LLC
1700 Pacific Avenue
Dallas, TX 75201
United States
Email: [email protected]
Phone: (833) 541-2780